The Better Coaching ("Better Coaching Forum", "we", "us", "our") are classed as the "data controller" of your personal information under the terms of the General Data Protection Regulation (GDPR).
PERSONAL INFORMATION COLLECTED FROM YOU
We collect personal information from you when you provide it to us directly, for example, by filling in an application form, uploading content to our website, taking part in one of our surveys or if you contact us.
When you register to use our website and/or our services, we may ask you to provide certain information such as your name, username, email address, contact telephone number, address (limited to city, province, and country) and job title.
If you do not provide us with the information that we ask for and that we require, we may not be able to provide you with our services.
USE OF YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
in the normal course of our business, to allow us to register you to receive our services and to provide you with our services;
to allow us to manage your account to allow us to provide you with our services;
to allow us to analyze your personal preferences and personalize our services to you;
to communicate with you, where you have consented to receive communications or by sending you information about similar products or services which we think may be of interest to you. We will not send you marketing communications if you have opted out to receive marketing. You will be able to opt-out of such communications at any time by contacting us using the details located at section 15 of this Policy;
to comply with any legal obligations to which we are subject;
to ensure that content from our website is presented in the most effective manner for you and your organization;
to carry out our obligations arising from any pre-agreed arrangements we have entered into with you;
to allow you to participate in interactive features of our website and/or services when you choose to do so; and
to notify you about changes to our services.
LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION
We will only use your personal information where it is permitted by law and where:
we need to use your personal information to comply with our legal obligations;
you have given us consent to use your personal information (if consent is needed); and
it is in our business interests and where there is no disadvantage to you.
SHARING YOUR PERSONAL INFORMATION
As part of using our services, we may share your personal information with service providers and third-party partners who process and store data on our behalf.
We may also share your personal information with third parties:
in the event that our business or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);
if we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or
to protect our rights, property, or the safety of our employees, customers, or others.
TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE OF THE US
We may need to transfer your personal information outside of the United States to countries where data protection laws may not provide the same level of protection as those in the United States. We shall ensure that any such transfers are lawful and that your personal information is kept secure.
RETAINING YOUR PERSONAL INFORMATION
We keep your personal information for as long as necessary for the purposes we have set out above. Normally, we will retain your information for seven years. If you would like further information about our retention procedures, please contact us using the details in section 15 of this Policy.
Data protection laws give you a number of rights as set out below. If you would like to exercise any of your rights, please contact us using the details in section 15 of this Policy.
Right to access your personal information: you may request access to a copy of your personal information free of charge. Please send all requests for access in writing.
Right to withdraw consent: where you have given us consent to use your personal information to send you marketing, you can withdraw your consent at any time. Please contact us if you would like to withdraw your consent and we will delete your personal information in line with your right to erasure below.
Right to rectification: you may ask us to rectify any inaccurate information we hold about you. If you would like to update the personal information we hold about you, please contact us.
Right to erasure: you may ask us to delete your personal information. If you would like us to delete the personal information we hold about you, please contact us, specifying why you would like us to delete your personal information.
Right to portability: you may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine-readable format, or ask for us to send such personal information to another data controller.
Right to restriction: you can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
Right to object: you may object to our processing of your personal information pursuant to this Policy. Please contact us, providing details of your objection.
Right to make a complaint: you may make a complaint about our data processing activities by contacting us using the details located in the About section of the website.
improve our website and to deliver a better service;
estimate our user usage patterns;
store information about your use;
allow us to customize our website according to your needs;
speed up your searches; and
recognize you when you return to our website.
We work with third party suppliers who may also set cookies on our website. These third party suppliers are responsible for the cookies they set on our website. If you want further information please go to the website for the relevant party.
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.
LINKS TO THIRD PARTY WEBSITES
Our website may contain links to other websites, not owned, associated or managed by us. Whilst we try our best to only link to reputable websites we cannot be held responsible for the security of information collected by sites not managed by us, nor can we accept responsibility or liability for them. We would recommend that you read the privacy information of the third party before using their website.
We will treat all of your personal information in strict confidence and we will take all reasonable steps to keep your personal information secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information. Please note that we cannot guarantee the security of any data you disclose to us online. You accept the inherent security risks of providing information and dealing online and will not hold us responsible for any loss or damage that you incur.
Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of our website such as the Member area, you are responsible for keeping these confidential. Please do not share your username or password with anyone.
CHANGES TO THIS POLICY
We may modify this Policy from time to time, so please review it regularly. We will let you know when we make any material changes to the Policy by means of a notice on our website homepage or if appropriate, by contacting you directly.
This Policy was last amended on 21 February 2019.
If you have any queries relating to this Policy or our use of your personal information or wish to exercise any of your rights, please email us at email@example.com.